Privacy Policy - Maya House Cleaners

At Maya House Cleaners, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage our cleaning services. By choosing us, you agree to the practices described herein.

Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we collect include:

Personal Identification Information: Name, address, email address, and phone number.
Service Information: Details about the cleaning services you request and any special instructions.
Payment Information: Billing details necessary to process your payments securely.
Usage Data: Information about how you access and use our services, including IP address and browser type.

How We Use Your Information

Your information is used in the following ways:

Service Delivery: To schedule and provide cleaning services as per your requests.
Communication: To contact you regarding your service, respond to inquiries, and send important updates.
Payment Processing: To process your payments securely and efficiently.
Improvement of Services: To analyze usage patterns and enhance our services.
Marketing: With your consent, to send promotional materials and updates about our services.

Data Protection and Security

We take the security of your personal information seriously. Our measures include:

Encryption: All sensitive data is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your personal information.
Regular Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.
Secure Payment Processing: We use trusted payment gateways to handle all financial transactions.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Trusted Service Providers: We may share information with third-party vendors who assist us in operating our business, provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You can opt-out of receiving promotional communications from us at any time.

To exercise these rights, please contact us using the information provided in this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user preferences, track user activities, and customize our services.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
Third-Party Cookies: Cookies from external services that help us analyze website traffic and performance.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are made constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us as outlined in our Terms of Service.