Terms and Conditions - Maya House Cleaners

Welcome to Maya House Cleaners. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging our services.

Service Agreement

Our cleaning services are provided under the following terms:

Scope of Services: We offer a range of cleaning services including regular home cleaning, deep cleaning, and specialized services upon request.
Service Availability: Services are available in specified regions. Availability is subject to scheduling and may vary based on demand.
Customization: Clients can customize services to meet their specific needs. Any additional requests may incur extra charges.

Booking and Scheduling

To ensure a smooth booking process, please adhere to the following guidelines:

Advance Booking: We recommend booking services at least 24 hours in advance to guarantee availability.
Confirmation: Upon booking, a confirmation email or SMS will be sent with details of the scheduled service.
Rescheduling: Requests to reschedule must be made at least 12 hours prior to the scheduled time.

Payment Terms

Our payment policies are designed to provide clarity and convenience:

Accepted Payment Methods: We accept major credit cards, debit cards, and online payment platforms.
Payment Schedule: Payments are due upon completion of the service unless prior arrangements have been made.
Refund Policy: Refunds are available in cases of service dissatisfaction or non-compliance with agreed terms. Requests must be made within 24 hours of service completion.

Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Free Cancellation: Cancellations made at least 12 hours before the scheduled service are free of charge.
Lateness: Clients arriving more than 30 minutes late may be subject to rescheduling without guarantee of availability.
Non-Refundable Fees: Cancellations made less than 12 hours before the service may incur a non-refundable fee.

Service Standards

We are committed to maintaining high standards of cleanliness and professionalism:

Quality Assurance: Each service is subject to quality checks to ensure customer satisfaction.
Staff Training: Our cleaning staff undergoes regular training to stay updated with the best cleaning practices.
Environmental Practices: We use eco-friendly cleaning products to ensure the safety of our clients and the environment.

Client Responsibilities

To help us provide the best service, clients are expected to:

Provide Access: Ensure that our staff has access to the property at the scheduled time.
Secure Valuables: Safeguard personal belongings and valuables to prevent any accidental loss or damage.
Communicate Special Requirements: Inform us in advance of any specific cleaning needs or areas of concern.

Liability and Disclaimers

While we strive to provide impeccable service, certain limitations apply:

Property Damage: We take utmost care to prevent damage. Any accidental damage will be addressed promptly and responsibly.
Service Limitations: We are not liable for pre-existing conditions or issues not related to our cleaning services.
Force Majeure: We are not responsible for delays or failure to provide services due to circumstances beyond our control.

Privacy Policy

Your privacy is important to us. We adhere to strict guidelines to protect your personal information:

Data Collection: We collect necessary information to provide and improve our services.
Data Usage: Personal information is used solely for service delivery and will not be shared with third parties without consent.
Data Security: We implement robust security measures to safeguard your information.

Termination of Services

We reserve the right to terminate services under certain conditions:

Violation of Terms: Any breach of our terms and conditions may result in termination without refund.
Non-Payment: Failure to adhere to payment terms will lead to suspension or termination of services.
Misuse of Services: Abusive behavior towards our staff or misuse of our services will not be tolerated.

Amendments to Terms

We may update our terms and conditions periodically. Clients will be notified of significant changes:

Notification: Changes will be communicated via email or through our official communication channels.
Acceptance: Continued use of our services signifies acceptance of the updated terms.
Effective Date: Amendments become effective immediately upon posting.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Maya House Cleaners operates. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the local courts.

Acceptance of Terms

By engaging Maya House Cleaners' services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.